Customer Testimonials

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DealerRater Jun 4, 2024

Great service and did not have to wait very long to get every thing done

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DealerRater Jun 2, 2024

Services by an appointment. Oil changed with car wash. Timing is average. Nice people .I highly recommend it.

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DealerRater Jun 1, 2024

Great customer service ! Madison was really knowledgeable and quick with everything. Always brining my Kia to this location from now on !

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DealerRater May 31, 2024

I was so impressed as I drove up to the service dept. I was met immediately, and was taken prior to my appt time. I was told how long to expect for the work to occur on my vehicle, and was very pleased with the very fair cost. I was even provided with a car vacuum and wash. This was a huge improvement over previous visits.

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DealerRater May 31, 2024

Excellent service and very friendly. Very accommodating and I highly recommend to my friends in Texas

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DealerRater May 30, 2024

Always friendly and efficient!! Its easy to make an appointment so an easy wait time

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DealerRater May 30, 2024

Everything went pretty well . Had little delay for financial dept due to holiday but other than that everything ok Had bad experience at Toyota so was nice to have good experience

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DealerRater May 24, 2024

After a long wait for parts, they worked hard to get me back on the road.

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DealerRater May 22, 2024

Margo was really nice and helped me with every question I asked. She helped me through the whole process

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DealerRater May 21, 2024

Dealership was easy to schedule an appointment and got my service started immediately upon arrival.

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DealerRater May 16, 2024

Good place good customer service. Ask for Margo she really know what customer service means!

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DealerRater May 15, 2024

Recently had a very good car buying experience at Beck & Masten Kia. Price was fair, dealership physical condition was great, salesperson was very knowledgeable. I believe I was able to make an agreeable deal for both of us.

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DealerRater May 11, 2024

The process is seamless from check in to checkout. Communication with my advisor is great .

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DealerRater May 11, 2024

Awesome. Thank you. Jason did a wonderful job getting my car serviced and in reasonable time.

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DealerRater May 10, 2024

Muy feliz con mi nueva Kia SORENTO 2024!! Además tengo que decir que en este dealership hay gente que habla español!! Pero tengo que decir qué todo el personal es muy amable tratan de ayudarte en cualquier idioma muchas gracias Kia Tomball

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DealerRater May 10, 2024

Excellent service very professional quick and friendly service, everyone on the dealership was very helpful and professional

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DealerRater May 10, 2024

They always take good care of my KIA. I trust them to explain all the charges. They have been my dealership for 12 years.

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DealerRater May 9, 2024

Everyone I encountered was polite, respectful and professional. It was a pleasant experience and I’d recommend them.

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DealerRater May 8, 2024

My vehicle runs as good as new! Returned to me very clean. And I appreciate the anti-lock engine installed, to deter theft.

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DealerRater May 4, 2024

Thanks to James for helping my momma and sister get a car. He was kind, helpful, the staff were all cool but James was the man with the plan.

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DealerRater May 1, 2024

Easy to work with. Great communication. Completed car deal remotely and was sent videos and pictures of the car I was buying.

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DealerRater May 1, 2024

Salesman was great “Gaston”! Followed up when he said. Respected my time. Dealership was nice!

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DealerRater Apr 30, 2024

Very good service. Sunni Did an excellent job of keeping me informed and letting me know of the progress on my vehicle.

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DealerRater Apr 25, 2024

Service is good , I have been going to them for 7 years. An I bought my 2022 from them two years ago. I like my KIA, great suv.

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DealerRater Apr 25, 2024

Margo was the best service coordinator by far, she is very compassionate about helping her clients. She’s definitely patient and understanding because boy I know I was a lot to deal with and my situation but she did not get discouraged nor did she allow me to feel I wasn’t in good hands. If you’re ever in service please request her she’s definitely a miracle worker sent from heaven. Thank you again Margo!

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DealerRater Apr 16, 2024

If you want a KIA don't walk but RUN to Beck & Masten and ask for Amir Mikhael! Story time! After having a HORRIBLE experience at another dealership by Almeda Mall where they attempted to add on $6,000 for extras I don't want, and tell me that it was mandatory to buy the car.i was ready to just give up for a while but then I'd be without a car. Hubby and I went to Beck & Masten the next day and were paired with Mr. Amir and had the best car shopping experience! He helped me ...

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DealerRater Apr 14, 2024

Kumil was by far professional, courteous and considerate. He explained everything they were going to do very thoroughly. I will continue to have my car serviced by Becken Master Dealership/Service. Most excellent Kumil sir, thank you!

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DealerRater Apr 11, 2024

The dealership was very nice. They were helpful, patient, informative and personable. I would recommend it to others. I liked the music being played while we waited.

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DealerRater Apr 10, 2024

Margo was kind and helpful with assisting with my Kia sportage. She supported with getting my pre paid service squared away. Made the process super easy.

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DealerRater Apr 10, 2024

Sunni was awesome. She was very professional, attentive, and helpful. I had an excellent experience with Beck & Masten service department and I will definitely be returning to see Sunni when my vehicle needs service again.

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DealerRater Apr 10, 2024

Always a pleasure working with this dealership from purchase through maintenance. Friendly, helpful and professional.

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DealerRater Apr 7, 2024

Service was great as always. Sunni was nice and kept me up to date. My car was ready shortly thereafter.

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DealerRater Apr 6, 2024

Had 78k mile service done and staff was very friendly and was clear about what they found even sending me video. Work was done well. The only negative was it took 3-1/2 hours.

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DealerRater Apr 6, 2024

Margo in service was great handling our service visit and kept us informed of our vehicle

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DealerRater Apr 4, 2024

Great service even though I didn’t have an appointment. They even washed it & vacuumed the floor mats. Jason stayed late to make sure I was taken care of.

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DealerRater Apr 1, 2024

Professional, responsive, and considerate staff. Convenient and clean facilities. Good appointment availability and prompt service.

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DealerRater Mar 31, 2024

The service department attention was excellent. Like the I was in time for my appointment and they take my car right away.

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DealerRater Mar 29, 2024

Our service coordinator Sunni is fantastic. The service and communication was perfect. We moved down from Cowboy Kia because of the significantly better service quality

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DealerRater Mar 24, 2024

Jason was excellent. Came to me in the lobby to write up the service order. Explain all charges .

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DealerRater Mar 20, 2024

The service consultant was very informative about the services and let me know the status of each job. Very courteous as well

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DealerRater Mar 16, 2024

Margo and my service tech was the best great customer services very professional and build great relationship with her customers

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DealerRater Mar 16, 2024

Margo was very professional and provided the best customer services ever I will be returning and I just thankful for the best tech he always does a wonderful job on fixing my car

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DealerRater Mar 15, 2024

Service department did a great job on my car today. Excellent service from start to finish!

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DealerRater Mar 15, 2024

Knowledgeable and courteous service department. We have purchased 4 Kia’s from this dealer because of the awesome service department

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DealerRater Mar 14, 2024

I was impressed with my service manager, Margo. We went out to my car when I arrived and looked at everything. She even opened the hood and took notice that my brake fluid was low. She kept me informed as to how the work was going. Everything was explained to me. A+

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DealerRater Mar 12, 2024

Margo was excellent. She took her time, kept us informed, and called when there were any changes.

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DealerRater Mar 12, 2024

The service was excellent, Kamil was attentive to receive me and offer his help. the service was punctual. Everuthig was ok.

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DealerRater Mar 9, 2024

The Beck & Masten dealership is always neat, clean, and easy to access and depart from.

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DealerRater Mar 9, 2024

Margo was great. She was very helpful through the whole process. She answered all my questions and helped me get in and out very quickly.

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DealerRater Mar 9, 2024

TJ was a great salesman. He was courteous, efficient and knowledgeable. We love Kia and will do business with them again.

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DealerRater Mar 8, 2024

Jeremy was great he worked hard an did great I will recommend sales agent he did great he went above an beyond for me to schdule approved an help he is great mr Jeremy Phillips was great

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DealerRater Mar 6, 2024

I was greeted immediately upon arrival and quickly checked in. Kamil was very helpful and explained the services being done for me.

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DealerRater Sep 7, 2023

Ever was great to work with and really went above and beyond to secure our desired car and ensure top quality. Thank you Ever

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DealerRater Aug 24, 2022

I want to compliment Joan.She was very patient with me as she explained the answers to my questions in detail. Joan is an access to Beck & Masten Kia.Thanks so much again for all your wonderful help

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DealerRater Aug 24, 2022

II Love the Service I receive at Beck & Masten KIA Dealership because the staff is very kind and so very helpful.. Complimenting Eric Schneider is such a wonderful pleasure because he always reaches out to me each time I bring my car in for repairs. He takes the time to explain what is needed and why it is needed..He also does some of my repairs himself and that is awesome. May Eric continue to be loved and blessed by God abundantly forever. Thanks so much again Eric.

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DealerRater Jun 29, 2022

James Carter is the best sales person ever!! He goes up and beyond to get what you need. Great dealership will continue to go back and recommends this dealership!!

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DealerRater May 7, 2022

A beautiful dealership with a many helpful people. The service department is phenomenal! I have a brand new 2022 Kia Telluride that had a bit of knocking under the car that was concerning. I tried a dealership closer to my home and could not get an appointment for another 14 days. I called Beck and Masten and was able to get an appointment the very next morning with Eric Schneider, Service Consultant. He wanted to take a closer look underneath the car so we made an appointment for the following morning. He put the car on the lift and was able to ...

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DealerRater Apr 13, 2022

Deion went above and beyond once again selling me my 2 newest additions to our Kia family! He's been amazing every single time. He's helped with my last 5! I've purchased 7 in total and I'm always impressed by sales, finance & service. See you when our new 2023 Sportages are ready for service or just to say Hi 😊

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DealerRater Jul 19, 2021

This parts department is amazing! After calling multiple time to various other dealerships, I was finally able to talk with a parts professional by the name of Allen who not only found the part I needed, but got everything taken care of in a manner of minutes! They were truly wonderful!

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DealerRater Aug 11, 2019

This was an absolutely seamless transaction. We drove quite a way to check out this particular new Soul, since we have an aversion to black vehicles, inside and out, and none of our local Houston dealers had one that would work for us. We'd contacted the dealership prior to arriving, and were greeted by Javier Perez, a polite and knowledgeable individual, who had the car ready for us to view. The test drive went well, and we were set to bang heads over price and trade. While we did go back and forth for a time, the process was ...

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DealerRater Nov 29, 2018

Scheduled oil change with service manager Roy and once I got on location I was greeted at the door by a new guy nme Matt very personable & polite. Shortly after I left I was impressed in had gotten an update by text on my phone . Then when I picked it up my father and I were surprised to see not only was the oil changed it was all nice & shiney and cleaned up..

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DealerRater Mar 16, 2018

Bought my new Sorento in 2016 and LOVE it! Chris Briggs in the service department has been exceptional in helping me by going above and beyond in taking care of me and my needs! I feel confident every time I get in my car since it's been so dependable. I would recommend to all!

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DealerRater Jun 13, 2017

Our family has trusted this dealership four times, no regrets! Great tradein values, fast finance department, excellent vehicles, and Drey Smith has sold them all to us. We love his personality and professional demeanor, he is knowledgable and zero pressure, which is a refreshing change from what we are used to experiencing at a dealership. He will be who we seek for the next round of vehicles as well.

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DealerRater Jul 22, 2016

Len Worsham is the best sales representative I have ever had the pleasure of working with. It is the first new car I have purchased that after getting home I didn't feel like we were taken advantage of. I will buy from Len and this dealership again.

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DealerRater Jan 18, 2015

I have been searching online voraciously for weeks for the right vehicle at the right price. I had not looked at Kias much because they were generally a bit out of my price range. After looking at a Chevy Spark earlier in the day where they could not meet my price, I went back to cars.com and started my search again. I found a 2014 Kia Soul with only 3,682 miles. It was listed at 12,997. It also had so much more in the base model than the Spark and a Versa I had looked at days before, With the Soul, I ...

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